Responsiveness

While the satisfaction levels are still good overall, it is clear that the people responsible for hosting non-profits' websites have more work to do in the area of responsiveness. It seems to make sense that organizations with in-house solutions report the highest level of responsiveness - after all, they are co-workers and not contracted help.

How QUICK TO RESPOND are the people responsible for your hosting set-up?

These figures exclude the respondents who did not know how their hosting was set up.
CAUTION: the sample sizes for in-house hosting (9) and piggy-backed sites (6) are small and should be viewed with discretion